OneStopDeckShop – Refunds & Returns Policy
Last updated: September 2026
At OneStopDeckShop, we want you to be happy with your purchase and have the right products for your project.
As many of our products are purchased specifically for individual projects, we encourage customers to carefully check their requirements, quantities and product selection before placing an order.
Change-of-mind or leftover products are not required to be accepted for return or refund. However, where appropriate, we are happy to offer the options outlined below. All returns and exchanges of non-faulty goods are subject to the discretion of OneStopDeckShop staff and the conditions of this policy.
A. Returns & Exchanges – Non-Faulty Goods
Where you have purchased the wrong product, ordered more than you require, or otherwise wish to return a non-faulty product, we may offer a Store Credit or exchange. Non-faulty products may be returned within 14 days of purchase, subject to the conditions below:
- The goods are in original, unused and saleable condition;
- The goods have not been cut, modified, installed, coated or otherwise altered;
- The original paperwork and proof of purchase are provided; and
- The return is approved by OneStopDeckShop staff.
- Customers are responsible for the cost of returning non-faulty goods.
Special-order, custom or specifically sourced products may not be eligible for return.
Any costs associated with returning goods to OneStopDeckShop are the responsibility of the customer unless otherwise agreed.
B. Trade Account Returns & Exchanges
For customers purchasing through a OneStopDeckShop trade account, approved returns or exchanges of non-faulty goods may be credited to the customer’s account, provided the goods are returned in original, unused and saleable condition.
Returns remain subject to approval by OneStopDeckShop staff.
C. Faulty or Defective Goods
If a product is faulty or does not meet the guarantees provided under New Zealand consumer law, we will work with you to resolve the issue in accordance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Depending on the circumstances, this may include repair, replacement, refund or another appropriate remedy.
Please contact us as soon as you become aware of a potential fault within 14 days and provide photographs or other relevant information where possible. We may need to inspect the product before determining the appropriate resolution.
D. Errors Made by OneStopDeckShop
If OneStopDeckShop has made an error in supplying your order — for example, supplying the incorrect product or quantity — we will work with you to put the issue right.
Where the incorrect product is returned in saleable condition and the original paperwork is provided, we will arrange a refund or appropriate replacement as applicable.
Where a refund is approved, it will generally be processed within 14 days using the same payment method used for the original purchase, for example:
- EFTPOS;
- Direct credit; or
- Credit card.
For refunds over $500, OneStopDeckShop may arrange payment by direct credit rather than returning funds to the original payment method.
E. Important Information About Returns
Before returning any product, please contact OneStopDeckShop so that we can confirm whether the goods are eligible for return and arrange the appropriate process.
Products that have been cut, installed, coated, altered or otherwise modified may not be eligible for return where they are not faulty.
Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.
OneStopDeckShop reserves the right to assess each return on a case-by-case basis.