OneStopDeckShop – Freight & Shipping Policy
Last updated: September 2026
OneStopDeckShop delivers decking, timber, landscaping products and related materials throughout New Zealand.
Because many of our products are bulky, heavy or oversized, delivery arrangements vary depending on the products ordered and the delivery location.
1. Delivery Timeframes
We allow 5–7 working days from the date payment is received and cleared for delivery of orders.
This is an estimated timeframe rather than a guaranteed delivery date. Delivery times may vary depending on product availability, freight capacity, weather, road conditions, public holidays and other circumstances outside our reasonable control.
For deliveries outside our main operating areas, additional time may occasionally be required.
We will endeavour to keep customers informed of their delivery arrangements where practical.
2. Nationwide Delivery
We can arrange delivery throughout New Zealand to main freight or depot locations.
For bulky or oversized products, freight is arranged based on the size, weight, quantity and destination of the order. Freight charges for these products are calculated separately and will be confirmed as part of the order process.
Some smaller or suitable products may be sent by courier. Where applicable, our fixed courier freight rates will be displayed at checkout.
3. Delivery to Site
For customers requiring delivery directly to their property or building site, HIAB delivery can be arranged at the customer’s cost, where available and suitable for the location.
HIAB delivery is particularly useful for bulky timber and other heavy materials where mechanical offloading is required.
HIAB delivery costs will depend on the delivery location, load, access requirements and individual freight provider.
4. Access Requirements
Customers are responsible for ensuring that there is safe and suitable access to the nominated delivery location for the vehicle being used.
Customers should consider:
- Width and height restrictions
- Driveways and turning areas
- Overhead power lines, trees or other obstructions
- Soft ground, steep sites or difficult terrain
- The size and weight of the delivery vehicle and
- Sufficient space for unloading the materials.
Where suitable access is not available, the delivery driver or freight provider may determine that delivery cannot safely be completed.
Where agreed with the customer, materials may be left at an alternative safe and accessible location.
OneStopDeckShop cannot accept responsibility for damage to property, driveways, landscaping or other structures where access is unsuitable, or the customer has requested that materials be delivered to a particular location.
5. HIAB Deliveries
Where a customer has arranged HIAB delivery, the HIAB/freight company is responsible for determining whether the delivery can be safely completed at the nominated site.
Customers should ideally be present at the time of an out-of-town HIAB delivery to confirm the preferred unloading location.
If a customer is unable to be present, they may make their own arrangement or agreement directly with the HIAB/freight company regarding access and unloading.
Once the order has been handed over to the freight provider, OneStopDeckShop has no control over the freight company’s individual delivery arrangements, driver decisions, unloading procedures or site requirements.
6. Failed Deliveries & Redelivery
If a delivery cannot be completed because:
- nobody is available when attendance is required
- the delivery address is incorrect
- access is unsuitable or unsafe
- the customer has not provided required delivery instructions or
- the freight provider is otherwise unable to safely complete the delivery,
a redelivery or additional freight charge may apply.
Any additional charge will be the responsibility of the customer where the failed delivery is attributable to the customer or the delivery site.
7. Receiving Your Delivery
Customers should inspect their delivery as soon as reasonably possible and check that the products and quantities received correspond with their order.
Where possible, customers should check products before they are cut, installed, coated or otherwise modified.
Any apparent damage, shortage or incorrect product should be reported to OneStopDeckShop as soon as possible, preferably with photographs, so that we can investigate and assist with resolving the issue.
8. Timber & Natural Products
Natural timber products can vary in colour, grain, texture, moisture content, dimensions and appearance.
These characteristics are inherent to natural timber and should be taken into consideration when receiving, storing and installing timber products.
Customers are responsible for ensuring that timber is stored appropriately following delivery and before installation.
9. Delays Outside Our Control
OneStopDeckShop will make reasonable efforts to meet estimated delivery timeframes, but we cannot be held responsible for delays caused by circumstances outside our reasonable control.
These may include freight delays, vehicle breakdowns, road closures, extreme weather, natural events, shortages, supplier delays, industrial action or other unforeseen circumstances.
Where we become aware of a significant delay, we will endeavour to communicate this to the customer.
10. Collection
Customers may also arrange collection of orders where this option is available.
Collection arrangements, loading requirements and collection timeframes will be confirmed when the order is placed.
Customers are responsible for ensuring that their vehicle or transport arrangement is suitable for safely carrying the products purchased.
11. Freight Charges
Courier freight rates for eligible smaller items are displayed at checkout.
Due to the size and weight of many of our products, bulky or overweight items are not necessarily eligible for standard courier rates.
Freight for bulky, heavy or oversized orders is calculated based on the order and delivery destination and will be confirmed before dispatch where applicable.
12. Contact
If you have any questions regarding delivery, freight or access requirements, please contact OneStopDeckShop before placing your order.
OneStopDeckShop New Zealand